BetFred Responsible Gaming

At BetFred Casino, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gaming across every product we offer, from our sportsbook and Bet Builder markets to our casino games, live casino tables, bingo and Slingo titles. As part of the Betfred group, licensed by the Gambling Commission of Great Britain and, for customers outside Great Britain, by the Government of Gibraltar, we take our regulatory obligations seriously and have built a comprehensive framework of tools, policies and partnerships to help you stay in control when you play with us.

Whether you access our services through BetFred Casino login on desktop, use the betfred app on your mobile device, or enjoy betfred casino games through our proprietary platform, we want every session to be a positive one. This page explains the safeguards we have put in place, how you can use them, and where to turn if you need extra support.

Our Commitment to Safer Gambling

We recognise that for the vast majority of our customers, betting and casino gaming are simply forms of entertainment. However, we also understand that for a small number of players, gambling can become a problem. That is why we work closely with organisations such as GamCare, GambleAware, GAMSTOP and the Take Time to Think campaign, and why we are proud members of the International Betting Integrity Association. Our participation in GameCheck (Member ID GCS00024) further reflects our dedication to independent standards of player protection.

We train our customer support team to recognise signs of problem gambling and to respond with empathy and practical guidance. Our support is available 24/7 via LiveChat, and you can also reach us by post or through support@betfred.com if you have concerns about your own play or that of someone close to you.

Tools to Help You Stay in Control

We provide a range of account controls designed to help you manage your time and spending whenever you use betfred casino online or place bets through our sportsbook. These tools are available free of charge to every registered customer and can be adjusted at any time through your account settings.

Deposit limits: we allow you to set daily, weekly or monthly limits on the amount you can deposit into your account.
Loss limits: we let you cap the amount you are prepared to lose over a defined period.
Time-out periods: you can ask us to suspend your account for a short break, typically ranging from 24 hours to several weeks.
Session reminders: we can send you notifications reminding you how long you have been playing.
Reality checks: we display pop-up reminders during casino and sports play so you always know how much time has passed.

We encourage you to review these settings regularly, particularly if you have opted into promotions such as our sports welcome offer or our BetFred Casino bonus packages, as we want you to enjoy every free spin and free bet responsibly.

Self-Exclusion

If you feel you need a longer break from gambling, we offer self-exclusion periods ranging from six months to five years. Once you activate self-exclusion with us, we will close your account, remove you from our marketing communications, and take reasonable steps to prevent you from opening a new account during the exclusion period. We also participate fully in GAMSTOP, the national self-exclusion scheme for Great Britain, which allows you to exclude yourself from all UK-licensed operators, not just BetFred Casino, with a single registration.

Age Verification and Account Security

We only accept customers aged 18 or over, and we carry out robust age and identity verification checks before allowing full access to betfred casino games, sports betting markets, or bingo products. We may ask you to provide documentation to confirm your identity and age at any stage, and until verification is complete, certain features, including withdrawal of funds and bonus credit such as free spins from our welcome offer, may be restricted.

We also work to prevent underage access by using industry-standard age verification tools and by supporting parental control software such as those recommended by GamCare. If you share a device with a minor, we strongly recommend installing filtering software to prevent access to gambling websites, including betfred casino online and any related betfred app services.

Recognising the Signs of Problem Gambling

We want you to be aware of the warning signs that gambling may be becoming a problem, whether for yourself or someone you know. These may include:

Spending more money or time gambling than you originally intended.
Chasing losses by increasing your stakes or making repeated deposits.
Neglecting work, relationships or personal responsibilities because of gambling.
Borrowing money or using funds meant for essential expenses to gamble.
Feeling anxious, irritable or preoccupied with gambling when not playing.

If any of these signs feel familiar, we encourage you to use our self-assessment tools or reach out to our support team. We are here to listen without judgement and to help you find the right resources.

Support Organisations We Work With

We partner with a number of independent, specialist organisations that provide free and confidential support to anyone affected by problem gambling:

GamCare: operators of the National Gambling Helpline, offering free advice, support and counselling.
GambleAware: an independent charity funding research, education and treatment for gambling harms.
GAMSTOP: the free self-exclusion scheme covering all Gambling Commission-licensed operators in Great Britain.
Take Time to Think: a campaign promoting reflective decision-making around gambling behaviour.

We display links to these organisations throughout our site and app, and our customer support team can direct you to the most relevant service based on your circumstances.

Responsible Marketing and Promotions

We design our promotions, including our sports welcome offer, betfred casino bonus packages and loyalty comp points scheme, with responsible gaming principles in mind. We clearly display terms, wagering conditions and expiry periods for every promotion, and we do not knowingly target self-excluded individuals or those who have indicated they are vulnerable to gambling harm. If you no longer wish to receive marketing communications about betfred promotions, free spins offers or new betfred promo code releases, you can opt out at any time through your account preferences or by contacting our support team directly.

How to Get in Touch

If you would like to discuss any aspect of responsible gaming, adjust your account controls, or request self-exclusion, we are available around the clock. You can reach us through LiveChat on our website and app, by writing to us at our registered Gibraltar office, or by emailing support@betfred.com. We treat every enquiry with confidentiality and care, and our goal is always to ensure that your experience with BetFred Casino remains safe, enjoyable and firmly within your control.

We regularly review and update our responsible gaming policies to reflect regulatory changes and best practice guidance from the Gambling Commission, the Gibraltar Gambling Commissioner, and our accredited partner organisations. We appreciate your trust in us, and we remain dedicated to putting player welfare at the heart of everything we do.

FAQ

What tools can I use to control my spending?

We let you set daily, weekly or monthly deposit limits, cap your losses over a defined period, request time-out periods, and receive session reminders or reality checks during play.

How do I self-exclude from BetFred Casino?

You can activate self-exclusion for periods ranging from six months to five years, after which we close your account, remove you from marketing communications, and prevent new account creation during the exclusion period. We also participate fully in GAMSTOP, which covers all UK-licensed operators.

What is the minimum age to play?

We only accept customers aged 18 or over, and we carry out identity and age verification checks before granting full access to our casino games, sports betting markets, or bingo products.

Who can I contact if I am worried about my gambling?

Our support team is available 24/7 via LiveChat, by post, or through support@betfred.com. We can also direct you to independent organisations such as GamCare, GambleAware, GAMSTOP or the Take Time to Think campaign.

Content updated: August 26, 2026